Sr. Experience Designer - Voice

What will you be doing?

Experience Designers are responsible for the design of digitally enabled products and services. You will use your broad skillset across the content, service, interaction, and visual design domains to craft holistic design solutions, from early-stage idea generation through detailed design of product service features and user stories in a digital voice product.

As a Senior Experience Designer - Voice, you are expected to represent depth in the craft of voice design as an individual contributor and compliment the work with corresponding UX design as needed. You will plan, prioritize, and deliver design activities autonomously in the context of cross-functional projects. You will lead client conversations and provide POVs for voice design, providing articulate recommendations and helping guide client choices.

In this specific role, you will join a bustling and collaborative team that leads the digital product discovery and design for a global Quick Service Restaurant – one that feeds 1% of the world’s population every single day. You will play a central role in exploring voice integration in digital products for ordering and crew facing restaurant technology, from research through detailed design, partnering closely with Product Management and Engineering (who are as passionate about product as they are burgers and fries). This is a hybrid position; three days per week you’ll link up with your team IRL at this global company’s headquarters in Chicago’s burgeoning West Loop.

Your fellow team members will rely on you to:

• Embrace being a self-starter with high agency, diving deep into the entire product design lifecycle, from user research to detailed design for voice
• Partner with other designers, product managers, and technology leads to drive alignment around user needs, and rally around lovable and feasible customer-first solutions
• Be able to zoom out to define holistic digital product and convergent experience concepts, in collaboration with cross-functional teams (e.g., Marketing, Strategy, Operations, etc.)
• Be curious and connect the “why” behind design decisions to the business’s goals
• Bring clarity to all through your design craft, especially when things feel ambiguous
• Apply systems thinking into actionable user flows
• Thrive in a team that values open sharing of WIP and is committed to a culture of collective brainstorming Support a successful knowledge transfer of designs to the development team, co-writing component specifications with adherence to accessibility standards
• Support a successful knowledge transfer of designs to the development team, co-writing component specifications with adherence to accessibility standardsApply systems thinking into actionable user flows

In this role, you will:

• Understand goals, business requirements and constraints, market opportunities and user needs to help define opportunity areas and experience requirements
• Develop conversational flows and interaction models for voice interfaces, ensuring clarity, coherence, and a natural conversational tone
• Define the context in which the user will interact with the voice assistant (e.g., hands-free, multitasking)
• Consider variations of prompts and responses to make the interaction feel more natural and less repetitive, ensuring paths for users to get back on track when errors and misunderstandings occur
• Consider diverse accents, languages, and speech patterns in design for global application
• Plan and conduct user testing through prototypes, simulating conversations, testing scripts, and conducting usability testing
• Map existing and future experiences, both front and backstage users who are involved, through journey maps, blueprints, and ecosystem maps
• Design wireframes, screens, and prototypes to illustrate product behavior along defined use cases
• Together with cross-disciplinary teams define the role of voice in product/service value propositions Together with cross-disciplinary teams define the role of voice in product/service value propositions Craft compelling narratives that bridge user aspirations with business objectives
• Craft compelling narratives that bridge user aspirations with business objectives

We want you to have:

• 8+ years of professional experience in experience/interaction design (although you might have had a different job title, like “Content Designer” or “UX Designer”), and a robust practical and theoretical grounding in experience design through your studies or through your previous experience
• 3+ years of experience designing for various voice platforms and devices (alexa, siri, google assistant, etc.)
• Ability to work onsite at company headquarters in Chicago three days per week
• A passion for understanding customer and user needs, as well as experience working with UX researchers and conducting UX research
• Experience working in Figma Exemplary core design skills, demonstrated in your portfolio of recent work
• A deep knowledge of and expertise using design and prototyping tools (such as Figma) and design language systems
• A love of learning new things and growing your skills by diving in head-first to the task at hand
• Excellent presentation skills, with a strong ability to clearly explain your work to others
• Experience collaborating in cross-functional teams
• Knowledge of and expertise using design and prototyping tools (such as Figma)
• Affinity for frog’s values, and a passion for creating products that meet peoples’ functional and emotional needs
• Experience working in an agile product delivery environment
• Business level ability to conduct business in English
• Penchant to nerd-out on design and emerging trends

About frog, apart of Capgemini Invent

frog is a leading global creative consultancy, part of Capgemini Invent

We challenge the status quo to craft and build transformative human experiences that win hearts and move markets.

Partnering with passionate leaders and visionary entrepreneurs, we apply creativity, strategy, design and data to re-invent businesses, drive growth and orchestrate customer centric transformation.

Together we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people and planet.

www.frog.co

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.